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MoniQ

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  • MoniQ Says Has officially launched!

    MoniQ Says is your guide to intentional living. Each episode breaks down real-life routines, rituals, and habits centered around skincare, wellness, organization, and elevated lifestyle practices.

    This is where self-care meets structure—helping you reset, refine, and show up as your best self, every day. New episodes weekly.

    Watch Now 

  • Skincare | Wellness | Organization

    Subscribe now 
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Policy

  • Disclaimers

     Shipping & Delivery Disclaimer

    • Once an order has been shipped, MoniQ is not responsible for delays caused by shipping carriers, weather conditions, or incorrect addresses entered at checkout.

    • Customers are responsible for ensuring shipping information is accurate.

    ⸻

    🎨 Custom Design Disclaimer

    By submitting design requests, inspiration photos, or customization details:

    • You acknowledge that all MoniQ products are handmade and slight variations may occur.

    • Exact duplication of inspiration images cannot be guaranteed; each piece is uniquely created.


    ⸻

    💎 Product Care Responsibility

    Proper care instructions will be provided where applicable. MoniQ is not responsible for damage resulting from misuse, improper care, or normal wear and tear.

    ⸻

    🌿 Policy Updates

    MoniQ reserves the right to update policies at any time to maintain clarity and protect both the brand and its customers.

  • Returns & Refunds

    At MoniQ, every product is intentionally designed and handcrafted specifically for you. Because our pieces are custom-created and personalized based on individual customer visions, all sales are final.

    🖤 All Sales Are Final

    Due to the custom nature of our products:

    • We do not accept returns, exchanges, or cancellations once an order has been placed.

    • Each item is made-to-order and tailored to your specific design request, which means it cannot be restocked or resold.

    We encourage all customers to carefully review their order details before completing checkout.

    ⸻

    🤍 Exceptions

    A refund, replacement, or correction may be considered only if an error occurred as a direct result of MoniQ’s production process.

    Examples include:

    • Incorrect item received

    • Design not matching approved proof (if applicable)

    • Damage caused during creation prior to shipping

    If you believe your order qualifies, please contact us within 48 hours of delivery at:

    Moniqvelour@yahoo.com

    Include:

    • Order number

    • Photos of the item

    • Description of the issue

    Requests submitted after this timeframe may not be eligible for review.

  • ✅ Processing Time Policy

    • 7–14 business days before shipping

    ✅ Design Approval Policy

    • MoniQ will send proofs for design approval, once accepted, its final.

    ✅ Chargeback Protection Clause

    • Unauthorized chargebacks for custom items may be disputed with proof of policy agreement.

    By completing a purchase, you agree to all MoniQ policies including our custom-order final sale terms.
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